How To Choose A Professional Carpet Cleaning Company
Choosing a professional carpet cleaning company is not always as easy as it may seem. There is certainly not a shortage of carpet cleaners; the biggest challenge is often finding a professional company that is able to clean your carpets and deliver a first class result.
The decision as to which company you choose will undoubtedly influenced by a range of different factors. First and foremost you are likely to be concerned with finding someone that you trust to enter your Home. Alongside this, you may be considering what their level of experience and training is, the company reputation and their standard of customer care.
In our article, we explore some of the factors that you are likely to consider when choosing a professional carpet cleaning company.
1) Check The Company’s Reputation
Finding a carpet cleaner that you can trust is likely to be your first priority. Allowing someone from a company to enter your Home is a significant step; the decision as to whom you choose is one that you will want to make with confidence.
Start by checking the online reputation of the companies that you considering. You should be able to find testimonials on their websites as well as on third party review platforms such as Checkatrade, Google and TrustPilot. Third party review websites often offer the extra assurance that their reviews have been checked and verified.
At Swissmaid, we collect customer testimonials through Checkatrade and Google. All our Checkatrade reviews have been checked and independently verified, giving you the extra assurance that we have a significant and varied customer base that are very satisfied with the quality of our carpet cleaning service. In total across all our domestic cleaning services, we have achieved an average score of 9.91 from over 230 reviews.
Our service is highly regarded by our existing clients for the quality of our workmanship and our customer service. Recent customer testimonials for our service described it as ‘fantastic’, ‘a great experience’ and ‘totally professional’.
2) Find Out About Their Level Of Carpet Cleaning Experience And Training
A professional carpet cleaning company should have employees that have been trained and boast extensive experience. The company that you choose should be able to offer trained technicians that can deliver a great end result.
At Swissmaid, our technicians have completed a carpet cleaning technician course at the professional cleaners academy. This hands-on training course teaches everything that a technician needs to know in order to clean carpets safely and professionally. Including how to conduct a pre-clean survey, understanding carpet constructions, understanding chemicals in carpet cleaning, spots & stains removal and carpet cleaning systems.
After completing this comprehensive course, our technicians are able to clean any carpet with confidence while delivering the exceptional service that Swissmaid are known for.
3) Learn About Their Approach To Customer Care
Customer care is always a critical part of a great overall cleaning service; in terms of carpet cleaning this is no different. When you choose a company you want to have confidence that you will receive a great service from the first point of contact when you request a quotation to the day that a technician arrives at your Home.
Professional carpet cleaning businesses will be able to demonstrate that they are committed to delivering a great service to their customers and that they uphold certain professional standards.
We demonstrate this commitment through our membership of Checkatrade and acceptance of The Checkatrade Standard. This standard requires us to adhere to 13 points that outline a member’s commitment to service and quality. The points include – being honest in all out dealings, informing customers if we cannot do the work, keeping appointments and arriving ontime (calling in advance if we need to reschedule), being courteous, keeping you in the picture about all aspects of the work and dealing with complaints promptly and professionally.
Our Checkatrade reviews reflect how well we deliver to The Checkatrade Standard. We have achieved a score of 9.89/10.00 for reliability, tidiness, courtesy and workmanship.
Looking For A Professional Carpet Cleaning Company?
Swissmaid can take care of your carpet cleaning so you can spend more time on the things that matter to you.
Find out about Swissmaid’s carpet cleaning services in Andover, Winchester And Newbury:
About Swissmaid UK
Swissmaid UK is an established domestic cleaning agency, which has been helping their clients with cleaning since 2001. As an independently owned cleaning company, they are able to provide reliable and flexible cleaning solutions to domestic and business clients.